Osler has had a transformational year.
From accelerating the renewal and redevelopment of our three hospitals to forming a unique cross-sector partnership with health care leaders across our region, we’re closer than ever to achieving our Vision: patient-inspired health care without boundaries.
We’ve already taken steps to change our approach to regional planning.
- Our new Strategic Partnership Committee is helping us find new opportunities for greater collaboration and better cooperation to create a seamless patient experience across the region.
- For the first time, all three organizations worked together to create our Quality Improvement Plans (QIPs) and Annual Business Plans (ABPs).
- We’re monitoring our shared goals using a set of common metrics that represent the system-wide patient journey, which highlight ways we can work better together.
- A collective approach to planning helped Osler, Headwaters and the Central West CCAC manage the patient surge during the exceptionally busy holiday season. Learn More
- With Headwaters, the Central West CCAC and the Central West LHIN, we have committed to dramatically transforming and improving the patient experience for those living with life-limiting illnesses through a joint palliative and end-of-life “pledge.” Learn More
This year we continued to focus on creating health services with an unwavering commitment to patient-inspired care through improvements to the patient experience.
- We expanded our call centre to have a regional focus by contacting inpatients from Headwaters and a small segment of clients from Central West CCAC after discharge. This gives us a ‘big picture’ on each patient’s entire journey through the health system and helps us plan things we can do to make the experience better.
- We’re hiring a cross-appointed Chief Patient Experience Officer to help us achieve the right balance of exemplary technical skills and business practices with the comfort and compassion that elevates the patient’s experience from good to great.
- We began an ED patient experience advisor program to help patients better understand the triage process and navigate this area of the hospital.
We’re happy to report that, across Osler, intense curiosity and a passion for innovation are leading to some remarkable accomplishments.
- We've created a Vascular and Endovascular Centre of Excellence that will provide access to leading-edge, life-saving surgical procedures so high-risk patients will have access to more effective, safer and world-class surgical options closer to home. Learn More
- Our highly-anticipated Musculoskeletal (MSK) Program, and MSK Centre of Excellence, launched at both sites to provide adult patients with back and joint pain with more diagnostic, surgical and rehabilitation support. Learn More
- Our Automated Early Warning Information System (AEGIS) is improving patient monitoring and response times using mobile technology. This system monitors the vital signs and test results to accurately predict patients at risk of getting sicker on surgical inpatient units at both sites.
- Our expanded Geriatric Telemedicine Program links Osler geriatricians with health care providers in long-term care facilities using virtual technology provided by Ontario Telemedicine Network (OTN) to support patients in a familiar environment. Learn More
We are helping to create a health care system that is easier to access, understand, and navigate; a system that puts patients first.
- By co-leading two of Ontario’s Health Links, we’re enabling integrated health care teams in the community to develop coordinated care plans for more than 500 patients with complex health care needs.
- Collaboration has brought access to Osler’s high-quality kidney care experts closer to home for Headwaters dialysis patients. Plus, a new 36-station satellite dialysis centre is being planned as part of the renewal and expansion at Etobicoke General, which will bring much needed dialysis care to the local community. Learn More
- As we shift our focus from avoidable ED visits to scheduled outpatient care, we’ve reviewed over 100 of our ambulatory care programs to ensure we are delivering the types of outpatient services our communities need the most while helping to reduce the need for emergency visits and hospital stays.
Whether within Ontario, across Canada, or halfway around the world, we want to make a difference.
- Our Integrated Care Coodinator pilot at Etobicoke General is blending the roles of hospital discharge planners and CCAC care coordinators to provide patients with more seamless care as they move from hospital to home.
- We created a Global Health program that is taking us to India in search of opportunities to learn about how health care delivered in the homelands of our local citizens and apply these insights to patient care here in our community. Learn More
- Osler is part of a pioneering study to discover how alternative treatments can be coupled with traditional medical approaches for people who have Type 2 diabetes, which has the potential to improve the quality of life for patients in our community and around the world. Learn More
Osler is being recognized across the country for our unique approaches to providing health care in the communities we serve.
With more than 6,000 staff, physicians and volunteers it’s no wonder Osler boasts a long list of achievements. Here’s a snapshot of how we performed this year.
Ontario’s Minister of Health announced support for a new satellite dialysis centre at Etobicoke General.Learn More
We collected 650 umbilical cord blood donations at Brampton Civic for stem cell treatments.Learn More
We put Osler in the hands of our patients with HosNav, our first-ever mobile app for Apple devices.Learn More
We’re using health care technology in innovative new ways to deliver patient care.
Telehomecare helped significantly reduce hospital admissions and emergency department visits for patients enrolled in the program.Learn More
A computer-generated Medication Administration Record (cMAR) is helping to reduce errors and improve patient safety.Learn More
We're reducing length of stay (LOS), increasing bed turnover, and improving patient flow with a new electronic system from Medworxx.Learn More
Our clinical programs were front and centre as we continued to focus on the patient experience.
We’ve sharpened our focus on seniors and worked toward achieving a NICHE Examplar designation at Brampton Civic.Learn More
The IDEAS Advanced Learning Program helped our orthopaedic surgery units reach LOS targets for hip replacement patients.Learn More
We've opened outpatient palliative care clinics at both sites to help patients manage pain and symptoms of life-limiting illness.Learn More
Our volunteers come from all walks of life, bringing a wealth of skills and experience, energy and compassion making them such invaluable members of the Osler team.
- We love our volunteers and show it by hosting an annual recognition event for long-serving volunteers. This year, we were proud to honour seven women who have volunteered at Osler for 50 years! Learn More
- A highly-trained group of volunteers are an important part of the Hospital Elder Life Program (HELP) that engages elderly patients with mind-sharpening activities to help reduce delirium risk factors. Learn More
- Our Volunteer and Community Resources team received $5,000 from the Humber College Community Partnership Fund, which allowed us to work with the school’s film and television program to create a series of professional training and orientation videos.
We're always looking for ways to reduce costs and
This year, we worked hard to keep costs in check and closed out the fiscal year with a small surplus.Learn More
At Osler, we believe our community has the right to receive the best quality care and to see that we make the best possible use of public funds. That's why we report details of executive compensation on our website.